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Keeping Customers First
IMPAC’s responsibility to its customer does not end with installation – it begins. IMPAC’s service organization specializes in the installation and service of the entire family of IMPAC products and the training and support of the people who benefit from the use of the IMPAC system.

Today, IMPAC's systems are operating in more than 2,500 installations throughout 60 countries and the company enjoys an exceptional 99% customer retention rate.

IMPAC strives to keep pace with ongoing product developments and the needs of our customers and recently launched the industry's first customer support portal, My IMPAC. This tool makes it even easier for customers to log support calls, update records, and gather documentation. It is just another example how IMPAC keeps customers on the cutting edge of technology.
 
 

 

 
  Support Handbooks
  eFACTS Registration
  Online Resources & Links
 

   
 

 

 
Global-ACCESS Survey
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